Widerrufsrecht
According to European Union consumer protection regulations, customers have the right to return their purchases. At Oh My Mod Watches, we are committed to ensuring each customer's satisfaction with their purchase. If for any reason you wish to return or exchange a product, please carefully review our return policy detailed below:
For one year, the OhMyMod Watches, SL team will take care of any problems your product may have due to manufacturing defects or defective components.
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If any of the delivered items has a defect that can be solved by replacing a component of the product, for example, if a wrong bracelet or bezel color, a defective caliber, etc. has been sent, the replacement component will be sent immediately (except if the customer has given us his validation prior to shipment, in this case, the customer will have to pay the reshipment for its modification).
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In the event that replacement of a component does not solve the problem and the problem arises within our warranty time, we will pick up the defective watch and send you a new replacement immediately.
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The item must be returned in the same condition in which it was received, and without having been used or unsealed, or any previous manipulation.
Also, the warranty / refund or return will be canceled in case of any modification or manipulation of the watch by a third party.
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If a component of the watch stops working, our warranty will be activated and the same procedure will be followed; each case will be evaluated individually and your watch will be repaired or replaced.
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If the delivered item has no defects or any other valid reason for a return, you must contact customer service and have your case evaluated, but our warranty and return policy will not be activated.
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These are handmade items that take us 4 to 7 days to make, therefore, we do not accept returns that are not related to the defect in the item received and that cannot be solved by replacing a component. They are watches created solely and exclusively for the customer from 0.
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Size that does not fit the customer correctly or simply does not like the style of the watch will not qualify for a return.
Computer created images may have slight changes from the final product. If you want the watch in a specific shape, please go by the actual images.
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In some cases, we may have to replace NH38 caliber watches with NH35 when shortages occur, this does not affect the functionality of the watch in any way, so it will not qualify for warranty activation or a return.
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Our 20-day delivery is an estimate of the business days it generally takes for packages to reach our customers, and does not include the time it takes us to complete the watch; a watch that does not arrive within 20 days is not a valid reason to request a cancellation, return or refund.
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A delay in the assembly of the item does not qualify for order cancellation, return or refund, as our assembly time may be slightly delayed in times of extreme order overload; you may cancel the order only the same day we receive it, before assembly begins.
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A delay in shipping after the order has shipped will also not qualify for a refund or cancellation, as shipping providers may have their own problems and delays, which are completely out of our control. Therefore, any instance of the watch not arriving before a holiday, special occasion or gift situation will not qualify for a cancellation, refund or return.
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We do not accept cancellations, once we receive the order, it is automatically sent to our watchmakers and assembly begins immediately.
At the same time, we do not accept changes in the shipping address.
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If the item has no defects, malfunctions or is not different from the product ordered in any way, you will not be eligible for a return, or you may request one from the support team explaining your specific case, and if granted, the customer must cover the shipping costs and under the conditions specified by customer support, with eventual partial refunds involved.We do not accept cancellations, once we receive the order, it is automatically sent to our watchmakers and assembly begins immediately.
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We do not accept returns of watches specifically customized by the customer.