FAQ
WHAT ARE MOD WATCHES?
A Seiko MOD watch is a modified watch assembled from parts, resulting in a unique watch. The parts that make up a MOD watch come from both the Seiko factory and OEM factories. For example, the MM300 style red second hand is not made by Seiko and can only be obtained from an OEM factory. These watches are unique and cannot be purchased in a typical retail store.
Seiko is a Japanese brand popular among customization enthusiasts. My watches are assembled by hand, making them unique and exclusive.
WHO IS BEHIND OH MY MOD WATCHES?
We are Daniel and Mario and we are passionate about watches, especially Seiko Mods. The OH MY MOD WATCHES website is an independent workshop offering watches assembled from new parts. We are not associated or affiliated with any watch brand or manufacturer. All parts surrounding the movement are hand assembled in Spain and the brands mentioned are for reference only. Many watchmakers probably don't spend as much time as I do analyzing hundreds of mods to find out the possible combinations. If you have any questions or suggestions, please send me a message through the web form.
WHERE CAN I FIND YOUR STORE?
I work from our apartment/office in Madrid, Spain and I don't have a physical location or shop. My work is online and unfortunately I don't have time to meet my clients in person.
WHAT ARE THE PAYMENT METHODS?
Payment is made in full directly upon ordering by credit card or PayPal, and is 100% secure for the buyer. Payment must be made in full before the watch is shipped.
DO YOU OFFER A WARRANTY?
The full custom modifications I do come with a one-year warranty, but I am not responsible for any damage to the watch. For example, it is impossible to know if the wearer of the watch made sure the crown was screwed down before swimming with it.
WHAT IS YOUR RETURN/REFUND POLICY?
I offer refunds for all watches purchased from the webshop that are returned within 7 days of receipt date, provided the item is unworn and in the same condition as you received it. It must also be returned in the original packaging. Please note that since these watches are hand-made to order, all refunds are subject to a 7% service fee deduction from the total order amount.
If you choose to cancel an order that has been paid for but not yet shipped, a refund will be issued to you, with a 3% deduction from the total order amount to cover service charges and payment gateway fees.
Please note that CUSTOM watch orders and deposits are not eligible for returns or refunds due to the time and cost invested in building custom watches.
You will be responsible for paying for your own shipping costs and custom fees for returning your item. Shipping costs and custom fees are non-refundable.
HOW DOES SHIPPING WORK?
I usually need 2-5 days to process orders and 3-5 days to prepare for shipment before sending via express courier company.
When placing a CUSTOM ORDER, please note that the estimated shipping time is approximately three weeks after receipt of payment. Watches are handmade and assembled from individual parts, which means delivery times may not always be exact. Occasionally, the watch may arrive earlier or later than expected. I appreciate your understanding and patience.
Do you ship worldwide?
Yes, I can ship worldwide. If you are unable to place an order because your shipping area is not included on the website, please send me a message to check shipping costs to your destination.
Shipping to Europe is included in the price, but some destinations in Europe have a surcharge due to high shipping prices. For example, the island of Malta, the Canary Islands or the island of Sardinia. If you reside in one of these destinations, once you place your order, I will send you a link to pay the additional shipping cost.